General FAQ's About Stitches
We open Monday – Saturday from 9am – 5:30pm. We do not open on Sundays or Bank holidays. Please check Google maps for other general holiday arrangements throughout the year.
What are your opening hours?
We open Monday – Saturday from 9am – 5:30pm. We do not open on Sundays or Bank holidays. Please check Google maps for other general holiday arrangements throughout the year.
Where are you located?
Our friendly store is located just a 1 minute walk from Eyre Square on Eyre Street. Our shop front is bright blue and you will find us on your left-hand side as you walk towards Woodquay. Our retail store houses our haberdashery shop to the front and our alterations studio towards the back to ensure privacy for our alteration Customers.
Do I need to make an appointment?
For all general alterations you are welcome to pop into our store at a time that suits you.
For all bridal bookings please contact us in advance so we can arrange a suitable appointment time on our bridal booking system.
Can you accommodate wheelchair and buggy users for alteration fittings?
Yes, are delighted to say our store is wheelchair and buggy friendly. We have 2 large dressing rooms large enough to accommodate any user and their Seamstress in private
Do my clothes need to be washed before I leave them in for alterations?
Yes, only garments that are clean on drop off will be accepted for alterations. If you would like us to arrange dry cleaning first we can do this. Don`t forget to check your pockets for coins etc
Do you offer a Laundry or Dry-Cleaning service?
Yes, we offer a drop off/collection service in conjunction with a local Laundrette.
Do you offer an Express Alteration service?
Yes, where possible we are happy to offer an express service and will always do our best to accommodate every customer. Please contact us as early as possible on the day, to allow us time to fit in your garment.
How will I know when my alterations are ready for collection?
Our system automatically sends a text to let customers know when their alterations are completed and ready for collection.
As our space is limited, all alterations must be collected within 3 months of its finished date Any garments not collected within this time will be donated to a local charity shop.
What are your prices?
We offer set prices for basic Alterations like shortening of trousers, zips etc. However, a lot of alterations are bespoke and priced on an individual basis depending on the work that is required to have your garment fitting you correctly. Your Seamstress will give you a quotation following fitting.
What if I am not happy with my alteration?
Our aim to ensure all our customers are 100% happy with their alteration and it is very rare we have returns. However, if something does not fit right, please bring this to our attention within one week of collecting your garment. We will always work with you to put things right.
Do you guarantee your Alterations?
Yes, we guarantee the specific alterations that we carried out for a period of one month, anything after this will be regarded as general wear and tear. If additional works are requested on a garment that is collected this will be booked in as a new alteration.
What is your return policy on retail stock items?
We open Monday – Saturday from 9am – 5:30pm. We do not open on Sundays or Bank holidays. Please check Google maps for other general holiday arrangements throughout the year.
Do you cater for Bride, Groom and their Weddings?
It is important that every Bride and their Bridal Party build a relationship with whoever is looking after their garments for their big day and especially important that expert alterations can be carried out.
We pride ourselves on being Galway’s leading Bridal Alterations specialists and have catered for many weddings and functions over the years. We can offer appointments to suit all members of the wedding party so that there is no fear of bumping into each other and privacy is assured. Please contact us in advance to make an appointment to suit noting the wedding party you are part of.
Do you cater for Corporate Clients?
Yes, we have completed numerous corporate contracts as well as ongoing contracts with local boutiques, colleges etc. We are always open to unusual requests to help adapt products or make protypes for the industrial market, please contact us to discuss your needs.
For all other questions, please feel free to give us a call.
Bridal Alterations FAQ's
Nerves are normal!
The first fitting is always a nerve-wrecking time for every Bride to be. Very often you may not have seen your dress since you ordered it and if your dress needs a lot of alterations, you may feel a bit like a pin cushion, making it hard for you to visualize your Bridal vision! All our Bridal Seamstresses are Experts in their field, each with over 25 years’ experience so rest assured you are in good hands and we will have you looking and feeling your best for your special day!
Our dedicated page will give you all of the information on the bridal and wedding services we offer.
Help! One of my Bridesmaids is pregnant and won’t know her bump size until nearer the day
Don`t stress – we have had Bridesmaids and indeed Brides with growing bumps before. We advise to book your alteration as normal and we will work with your bump up until the final few days where we can tweak your dress to fit your bump perfectly.
Help! One of my Bridesmaids is abroad and wont be home until right before the wedding
With a lot of families and friends abroad it is quite common for a member of the wedding party to arrive a few days before the wedding. We would advise you to drop off the dress so it is booked into our wedding calendar and when flight times are booked to contact us for an appointment time. We will have the dress on your radar, don`t worry !
Do you offer a steaming/Dry cleaning service?
Yes we offer both services, please advise us at fittings if you would like your garments steamed.
Can you make ring cushions, scrunchies etc
Yes we can make special order items, please check our wedding shop page to see products available to order. If you have an idea of an item you would like that is not on our shop please ask us directly.
Do you offer discounts?
Yes we can offer a discount if both the Bride and Groom and their wedding party have their alterations done with us, please ensure everyone is booked under the same wedding name to ensure discount.
We offer Brides 10% off their Honeymoon/Hen-party alterations if your dress is booked in for Bridal alterations.
After the Big Day
Its easy to hang your dress and suits back in the bag and just as easy to forget about them especially with all the excitement of married life and honeymoon. Fabrics hold stains and the longer the stain is in a fabric the harder it is to remove. It is important to have a wedding, bridesmaid gown dry cleaned as soon as possible after wear, especially if it has marks on it.
We offer a 10% discount on dry cleaning of dresses and suits that have been altered with us.
Can I repurpose my dress after the wedding?
We often hear of dresses bought for an occasion never to be worn again. We have upstyled Mother of the Bride dresses into something new, Debs dresses into shorter party dresses and Bridal dresses into Christening and Communion Gowns, there is lots that can be done so your dress gets another outing. Call to us, you would be amazed at what can be done !!
If you have any other questions, please feel free to contact us directly.